Transforming the designed solution into a working service. The service has to be defined step by step and communicated in order to be built effectively and to become ready for the delivery.

(2007) Great Britain, Office of Government Commerce, Vernon Llyod, Colin Rudd, Sharon Taylor, Service design, edited by The Stationery Office, London.
(1996) Rohit Ramaswamy, Design and Management of Service Processes, Addison Wesley, Massachussets, USA.