tool description

The methodology called evidencing, pioneered by the UK firm Livework, involves creating objects and images exploring the way a proposed design innovation will feel and work through its touchpoints. Evidencing means taking the ideas and animate them as tangible evidence of the future.
This kind of “archeology of the future” enables the designers to make early qualitative judgments about the implication of the design solution they’re conceiving.

(2006) Bill Moggridge, Designing Interactions, The MIT Press, Cambridge.


Lauren Currie

To overcome the rising loss of the postal service, Douceurs is a service solution enabling people to send letters to their future: a poetic service that encompasses the beauty, simplicity and personal touch of traditional communication methods. Even the stamp that is supposed to be used in the envelope in which the Douceurs product arrives to users becomes a significant touchpoint, helping envisioning the future service and the language that could be used to address the final recipients.



HealthConnect is a future service concept designed to improve access to health and social care services in Buckinghamshire by providing people relevant travel information at the point of booking a doctor’s appointment. Information can be accessed through a telephone service, the website or through the post; the service also allows people to rely on familiar sources of information such as their GP or hospital.
The service concept is described by representing all those touchpoints through realistic images that make them visible and give a quick idea of how the service will work, how it will be perceived and how it will improve the patient experience.



“We often start mapping assumptions about a future service and animate these ideas as tangible evidence; both negative and aspirational futures are embodied as designed touchpoints. We focus as much on the effects of possible designs as on the design of the service itself” (Chris Downs).
Live|work works a lot with the service evidences with this approach that considers both the elements that are part of the service and the elements that are consequence of the service –as a newspaper article could be-. During this project for Orange Bank, all the evidences were represented with realistic pictures, showing a wide range of possible touchpoints, from the sms service on the mobile phone and the website interface to the advertising images and articles on newspapers.