About

An on-going project bridging academic research and professional practices.

A long journey

Over the years the platform has become a key resource in the service design discipline, guiding students, practitioners and professionals from all over the world in the discovery of service design tools and techniques.

2009

The Service Design Tools project started leveraging the research done by Roberta Tassi for her graduation thesis Communication Tools for Service Design, in collaboration with POLI.design and Domus Academy Research Center.

2019

A new version of Service Design Tools has been launched, with the main objective of updating the database, refreshing content and case studies and improving the user experience.

2020

The beginning of a new journey, with an increasing involvement and participation of POLI.design (in collaboration with the Master in Service Design and the Service Innovation Academy of POLI.design - Politecnico di Milano) to further develop the platform and evolve the project, with additional content and initiatives.

Meet our team

We are a multidisciplinary and passionate team of designers, researchers and teachers with the desire to make Service Design tools and techniques accessible to everyone.

Roberta Tassi's profile picture

Roberta Tassi

Founder and Scientific Director
Stefano Maffei's profile picture

Stefano Maffei

Scientific Director
Agata Brilli's profile picture

Agata Brilli

Researcher
Beatrice Villari's profile picture

Beatrice Villari

Chief Researcher
Chiara Albanesi's profile picture

Chiara Albanesi

Researcher
Francesca Foglieni's profile picture

Francesca Foglieni

Scientific Coordinator
Laura Toffetti's profile picture

Laura Toffetti

Visual Designer
Lisa Cagnin's profile picture

Lisa Cagnin

Researcher
Michele Invernizzi's profile picture

Michele Invernizzi

Web Developer
Raffaela Scognamiglio's profile picture

Raffaela Scognamiglio

External Relations and Communication Manager
Yulya Besplemennova's profile picture

Yulya Besplemennova

Scientific Coordinator

Current collaborators

Students, researchers and external advisors current partnering with us.

Andrea Pastor's profile picture

Andrea Pastor

Service design and Circular economy
Asif Muhammad's profile picture

Asif Muhammad

Service design and Circular economy
Elena Colombo's profile picture

Elena Colombo

Service design and Healthcare
Elisa Palmieri's profile picture

Elisa Palmieri

Service design and Artificial Intelligence
Eugenia Bifulco's profile picture

Eugenia Bifulco

Service design and Artificial Intelligence
Federico Dal Fò's profile picture

Federico Dal Fò

Service design and Healthcare
Gabriel Benavides's profile picture

Gabriel Benavides

Service design and Circular economy
Karthik Rao's profile picture

Karthik Rao

Service design and Circular economy
Klong Swegwan's profile picture

Klong Swegwan

Service design and Data privacy
Mariana Escalante's profile picture

Mariana Escalante

Service design and Artificial Intelligence
Nare Krmoyan's profile picture

Nare Krmoyan

Service design and Data privacy
Pranjali Pachpute's profile picture

Pranjali Pachpute

Service design and Data privacy
Renae Elkassih's profile picture

Renae Elkassih

Service design and Artificial Intelligence
Stacey Lin's profile picture

Stacey Lin

Service design and Healthcare
Xinwei Tao's profile picture

Xinwei Tao

Service design and Data privacy
Zeynep Sayar's profile picture

Zeynep Sayar

Service design and Healthcare

Curated by

curator's logo

Oblo is an hyper-specialized service design studio supporting people and organizations along their innovation journeys. Founded in 2017, with a strong research focus, oblo alternate professional work with clients in the private and public sector, and the continuous development of reflections, methods and speculative approches that help innovate the service design practice.

curator's logo

POLI.design, founded in 1999 by Politecnico di Milano, together with the School of Design of Politecnico and the Department of Design, forms the Design System of Politecnico, an aggregate of resources, skills, structures and laboratories among the most important in the world. POLI.design plays a pivotal role among the different actors that are part of the design ecosystem and develops training for young graduates, professionals and businesses.