Enhanced service design tools

An enhanced set of tools to design meaningful services for the new complexity

As designers of products and services, people are always our main priority. We work with a human-centered design approach in order to shape solutions that improve people’s quality of life, while generating value for the organisations and companies that produce them. But… what if the perfect solution today wasn’t the ideal one for tomorrow?

We need to deal with the possible consequences of the services we are building and move towards a more responsible design practice. We should consider the ultimate impact of our design decisions on human behaviours, society and environment.

Behavioural change System thinking Future casting Human centred design FROM TO RETHINKING THE HUMAN REACHING A NEW SCALE THINKING FOR THE LONGER TERM

Behavioural change

How can service designers look at human behaviour in a more responsible way, taking into consideration not only the needs and experiences of the individuals nowadays but also the long-term effects of the design interventions?

Service designer should take into account the evolution of human behaviour over time, and look at behaviour change theories as something that can be incorporated in their design practices.

Service designers should always consider the long-term effects on human behaviours (and communities) services could generate, and not simply rely on human-centric activities as a way to expand the service’s attractiveness.


System thinking

How service designers could enlarge the perspective on the specific service system and ecosystem, to identify opportunities for higher sustainability and eventually embed principles of circularity in the services they design?

Service designers should take into account the reciprocity of any exchange and consider elements from other systems/ecosystems that could contribute to the creation of virtuous relationships, reducing the impact of the service itself on the environment and the broader society.

Service designer need to push the boundaries of how companies and organizations think of what they do and their role towards our economy, society and planet, in order to reflect on the broader concept of sustainability across the different moments of service delivery.


Future casting

How service designers can project themselves and the stakeholders they work with in the future, to find both information and inspirations that could lead to different considerations around what service companies are doing today, and help them better prepare for a future that is possible, probable or desirable?

Service designers need to consider how the broader context may evolve and work on anticipation and prevention, with a higher awareness on how we could affect/influence the system to evolve towards a future that we consider more desirable.

Service designers should encompass and encourage the use of future-casting elements to help companies and organisations making more conscious decisions, instead of focusing only on the optimisation of the service/business models based on the existing market.


Attend our first event

After many experiments with real projects we have synthesised the most interesting elements in a new toolkit that we are finally ready to reveal to public with the first event as a part of Masterclass series by Master Service Design - Politecnico di Milano on Thursday, February 17th. Join our Founder & Scientific Director Roberta Tassi and Scientific Coordinators Yulia Besplemennova and Francesca Foglieni to be the first to learn about this enhanced toolkit.

Find all the information to participate