User Scenarios

Explain the envisioned experience by narrating a relevant story of use

applied for






also called

User Flows, Video Scenarios

what is it

A user scenario is a story that describes, in an exemplificatory and narrative manner, how the user is going to interact with the service during a specific situation of everyday life. Writing user scenarios require to identify a specific context in which the action takes place, as well as characters and needs that defines the attitude of the user. The scenarios can be first written as stories, describing the experience step by step, and then supported with drawings, pictures or clips of the experience, adding a visual layer to it.

use it to

Guide the definition of specific features and start the detailed design (especially for digital services).

remember to

Express the value of the service experience and how it contributes to people’s life.


User Scenarios